Digital Camera Repair Questions? Ask a Camera Expert.
Hi there, my name is Cam & I’m a camera expert here with JustAnswer. I just came across your issue and want to help you try and find a solution!•Whenever you’re ready, just send me a message here in the chat and we can get started trying to solve your issue!
It sounds like you have a common problem that plagues a lot of people with fixed lens cameras like this one, which that the camera over time can accumulate dust and particles inbetween the lens and camera body. When this happens, sometimes the lens get dislodged off it's track, or stuck without being able to make it's fully range of movement. I recommend trying a can of compressed air here to spray around the areas where the lens extends, which will hopefully free up any dirt that is inside there.
I'm not from the UK, so I can't be sure. But I imagine you can find it at any hardware OR tech store, most people use them for cleaning their computer keyboards so usually in the US and New Zealand, I've found them there
I wish you the best of luck!