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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 59460
Experience:  Camera Repairman
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I cannot update the firmware on my sony a9, i constantly get

Customer Question

i cannot update the firmware on my sony a9
JA: What device or product does this involve?
Customer: i constantly get play memories i am usinl a mac
JA: What Operating System (OS) are you running on your Mac?
Customer: 10.13.6
JA: How long has this been going on with your Mac? What have you tried so far?
Customer: i have tried maybe 8 times i have downloaded the update
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: it says connect then play memories
Submitted: 9 days ago.
Category: Digital Cameras
Expert:  Virtual-mod replied 9 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 8 days ago.
a technician in Egypt sorted it for me. all ok now. we think that it was something to do with a recent os update. worked perfectly using a pc.
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

 

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

Yes the updates are always best to do via a PC, the Mac update has created a lot of issues for these types of operations.

If you have any further issues, please let me know