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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 16269
Experience:  Working with digital cameras & questions for nearly 8 years.
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My Canon 80D does not retain settings when switched off, is

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Hello. My Canon 80D does not retain settings when switched off, is this a fault or am I doing something wrong?
JA: How old is your EOS?
Customer: 3 years
JA: What have you tried so far with your EOS?
Customer: How do you mean?
JA: The Camera Technician will be able to walk you through that. Anything else you want the Camera Expert to know before I connect you?
Customer: Not for now

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your camera question.

Please be warned first of all: settings changed while the camera is set in C1 or in C2 Modes, will not be remembered by the camera, though they will 'stick' in the real modes, such as P, Av, or M, etc.

Then, after that, if that is not the problem, the camera may have an internal 'coin,' or smaller, battery and it may have gone bad, making the camera lose some settings changes that it should have retained. This implies, if so, that the camera needs servicing to replace that internal battery, and/or to fix some broken internal connection from it to the rest of the camera.

How old is the camera, please? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Thank you.

Customer: replied 17 days ago.
Thankyou, that's the one thing I forgot to check. Everything is ok now. Apart from that the camera has been exemplary. Don't you just love it when that happens. Again thankyou for your support.

You're welcome! I'm glad to hear that the 'fix' was as easy as that. Please enjoy your day, and thank you for asking your question here at JustAnswer.com.

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