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Cameron, Camera Technician
Category: Digital Cameras
Satisfied Customers: 4066
Experience:  Tech Business Owner/Photographer
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My Canon R simple won't take a picture, Canon EOS R, Less

Customer Question

My Canon R simple won't take a picture
JA: What's the brand and model of your product?
Customer: Canon EOS R
JA: How old is your EOS?
Customer: Less than a year, actually a few months
JA: What have you tried so far with your EOS?
Customer: A variety of things none of which work.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Virtual-mod replied 1 year ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Cameron replied 1 year ago.

Hi there, my name is Cam & I’m a tech expert here with JustAnswer. I know these kinds of things can be really frustrating, but I just came across your issue and want to help you try and find a solution! I’m reviewing the information you’ve given me now!

What happens when you try to take a photo?

Expert:  Cameron replied 1 year ago.

It will be hard to provide you with a definitive answer here because of the small amount of information I have to work with, but from my observations so far with this little bit of info, I can say that there are a lot of factors that could keep you from snapping a photo and I won't be able to specifically instruct you about this without more info.

Customer: replied 1 year ago.
When I press the button, in manual mode, nothing happens. In auto, the lens focuses.
Customer: replied 1 year ago.
Sorry, I was out to lunch.
Customer: replied 1 year ago.
I've had lunch, but it must be pretty late where you are.
Customer: replied 1 year ago.
Maybe we should try tomorrow?
Expert:  Cameron replied 1 year ago.

I understand! I'll be on tomorrow!