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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 73009
Experience:  Camera Repairman
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MY PRINTER PULLS THE PAPER THROUGH UNEVENLY AND IT GETS

Customer Question

mY PRINTER PULLS THE PAPER THROUGH UNEVENLY AND IT GETS JAMMED
JA: What's the brand and model of your printer?
Customer: Canon Pixma MP495
JA: How long has this been going on with your Pixma?
Customer: this morning
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: can't remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: makes a slightly funny noise
Submitted: 11 days ago.
Category: Digital Cameras
Expert:  Richard replied 11 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 days ago.
It's making a strange sound and taking ages to start the print it had to print 2 pages. First was as bad as ever, second page was fine
Customer: replied 11 days ago.
I have already paid £4, and working remotely, i can't be sure that a phone conversation will help.
Expert:  Richard replied 11 days ago.

did you do the initial instructions I gave you?

Customer: replied 11 days ago.
Expert:  Richard replied 11 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 11 days ago.
OK. No foreign bodies
Expert:  Richard replied 11 days ago.

ok do the clean please

Customer: replied 11 days ago.
It's working OK now, thanks.
Customer: replied 11 days ago.
Thanks for the help. Bye bye
Expert:  Richard replied 11 days ago.

You are welcome