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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 74038
Experience:  Camera Repairman
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I am unable to get my Canon Pixma MG 3051 to print,

Customer Question

I am unable to get my Canon Pixma MG 3051 to print
JA: What kind of computer or device are you printing from?
Customer: computer
JA: How long has this been going on with your Pixma?
Customer: 3 weeks
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: never don't remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: Digital Cameras
Expert:  Richard replied 22 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please