Vet : Hi there, vet Andrew here. What breed is Jag?
Customer: Jag is a GSD.
Customer: He was being looked after Dr. Susan.
Customer: Sorry, missed out 'by' and didn't mean anything negative, when I mentioned Dr. Susan
Customer: Jag has Demodectic mange and has improved dramatically after being on Ivermectin daily
Customer: I really didn't receive any further communication from you. Please check your response. Besides I have been communicating with Dr. Susan, and my question was addressed to her. I really don't know why my question was sent to you! I am in a bit of a dilemma! I would rather stay with one doctor. No other motive for this except continuity.
Customer: I don't know what I am meant to rate you for as I didn't receive any advice from you. All you asked was 'what breed is Jag?'
Vet : My apologies. I guessed from your response that you wanted Dr Susan to deal with you so I clicked the 'Opt-out' button, but it doesn't seem to have worked. I will try again, and your question should be re-posted. Hopefully then Dr Susan can take over. I wish you and Jag all the best.