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Hi there, you are through to Dr. Jake. Im a UK based vet. Im sorry to hear of your concern with your dog, Hollie.
Dry eye is a condition we see in westies. The body attacks its own tear producing cells so that the natural watery tear film over the eye isnt formed and this leads to thick gunky sticky discharge. it can affect one or both eyes. The treatment of choice is cyclosporin which is a medication to prevent further progression of the condition. This is often used in conjunction with the visco tears you have been using.
Because the eyes natural barrier is reduced this can make dogs with dry eye prone to getting eye infections and ulcers and scratches of the eye occur more often.
I would recommend making an appointment with your vet so the eye can be examined with an ophthalmoscope , so it can be stained with a dye to make sure there isnt any scratches or ulcers and for appropriate medications to be provided such as antibiotic eye drops. if there is a scratch, ulcer or infection this will need to be controlled before testing how well the eyes are producing tear and from here your vet can prescribe further medications to help with the dry eye. as above cyclosporin can be used though its expensive, some vets also recommend steroid drops. Visco tears can be used regularly , every 2 hours if you have the time to put it in
i hope all this information helps