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I did not accept the phone call request made and you should not be charged for a call.
Without further information is it very difficult for me to provide the best advice but I will certainly try. Please reply when you can and we can continue the conversation.
There are several considerations for Ruby's signs including:
A vet visit is important to determine the cause, especially as Ruby's skin is broken and bleeding.
She likely needs a medicated wash and/or antibiotics to prevent or treat any skin infection.
If the anal glands are full, it is important we express them ASAP.
I understand costs are a concern and please do make her vet aware of this, so they can work with you, keeping costs low.
Stop her getting to her skin to protect it. This will mean using a buster collar. You can use cotton wool and salt water to gently cleanse the area.
I do hope this helps clear things up.
If there is anything else, please do let me know.