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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Was it working previously? Is there any error or message?
What is the model of your wireless modem/router? Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7? Do you use Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?Can we do a screen sharing session, so I can check and fix this issue directly for you?Please let me know. Thank you.
We can try a screen share but I am partially sighted so am very slow
Hi,Did you click on the website I've provided previously? What does it show on the page?
http://126.96.36.199:8040/?Session=250a809e-1b0e-49c1-b0b0-fde8ffb3179f&SUPPORT=JAVAWWhat's the exact model of your kindle?http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_ac?ie=UTF8&nodeId=200127470Have you tried the wireless key/password XXXXX is located at the back of your Internet BT Homehub device? (Key/password XXXXX XXXXX)Please let me know. Thank you.
It looks like you've gone away. Please reply back when you are available to continue. I will help until the issue is resolved.Thank you very much.