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Hello Julianne! Thank you for your question. I will be assisting you today. I'm sorry about the issue. Do you connect your Kindle to Wi-Fi/wireless/3G? Please try the following:- If you have an Internet / wireless modem / router, please disconnect the power cable from it for a couple of minutes, then reconnect. - If you have a leather (or any other) cover on the kindle, please remove it. Then press & hold (or slide & hold) the power button on the kindle for about 45 seconds, then turn it back on. - Next, please go to the Wi-Fi/wireless settings on the Kindle, and make sure it is connected, then check.- If needed, please log in your amazon account at the website below:http://www.amazon.co.uk/manageyourkindle , then click on the Action tab of each book you want, then deliver to your kindle ereader.Please let me know if there is still any issue. You can click on the Reply to Expert tab below, and reply back to me, so I can help further as needed. Thank you very much.
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Thank you very much,