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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39572
Experience:  Troubleshoot issues with E-Readers.
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Why are the books i have ordered no longer downloading to my

Customer Question

Why are the books i have ordered no longer downloading to my kindle?
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hello Julianne! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Do you connect your Kindle to Wi-Fi/wireless/3G? Please try the following:

- If you have an Internet / wireless modem / router, please disconnect the power cable from it for a couple of minutes, then reconnect.

- If you have a leather (or any other) cover on the kindle, please remove it. Then press & hold (or slide & hold) the power button on the kindle for about 45 seconds, then turn it back on.

- Next, please go to the Wi-Fi/wireless settings on the Kindle, and make sure it is connected, then check.

- If needed, please log in your amazon account at the website below:
, then click on the Action tab of each book you want, then deliver to your kindle ereader.

Please let me know if there is still any issue. You can click on the Reply to Expert tab below, and reply back to me, so I can help further as needed. Thank you very much.

Customer: replied 4 years ago.

Sorted through Amazon manage account

Expert:  Viet - E-Reader Tech replied 4 years ago.

Great. Thank you for replying back. If you need anything else later, please let me know any time. Also, can you please rate my service above?


Thank you very much,