How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39562
Experience:  Troubleshoot issues with E-Readers.
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

Kindle seems frozen - fully charged yet no action!

Customer Question

Kindle seems frozen - fully charged yet no action!
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hello Peter! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please try this: If you have a leather (or any other) cover on the kindle, please remove it.
Then press & hold (or slide & hold) the power button on the kindle for about 45 seconds, then turn it back on and check.

Edit: It looks like you are away; when you are available, please click on the Reply to Expert tab below, and reply back to me if there is still any issue. Thank you very much.