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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39562
Experience:  Troubleshoot issues with E-Readers.
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Hello iv just bought my kindle paperwhite today,but i am stuck.i

Customer Question

Hello iv just bought my kindle paperwhite today,but i am stuck.i started on the getting started,and its as if its frozen,the only page i can get is IF YOU DONT KNOW WHAT A WORD MEANS ITS EASY TO FIND OUT then PRESS,HOLD AND RELEASE A WORD FOR MORE OPTIONS. i am stuck here ,and cant move off this page please help jenny.
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. It looks like it's just a glitch. If you have a leather (or any other) cover on the kindle, please remove it. Then please press & hold the power button on the kindle for about 45 seconds, then turn it back on and check.

Please let me know if there is still any issue.


Edit: Please let me know if you still need help with this. Thank you,