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Cory, Technician
Category: E-Readers
Satisfied Customers: 3497
Experience:  E-Reader Expert
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My Kindle has a photograph of Mark Twain on the screen & will

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My Kindle has a photograph of Mark Twain on the screen & will not switch on.
Welcome, I am Cory. I will be assisting you today.

First off, I am sorry you are having problems with your Kindle. I know it is frustrating when our electronic devices do not work correctly.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart.

If your Kindle still has issues, please reply and we will troubleshoot further.
Cory and other E-Readers Specialists are ready to help you