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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18409
Experience:  Years of experience
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when i switch my kindle fire on i only get a picture of a

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when i switch my kindle fire on i only get a picture of a battery with a red line around it what can i do
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.


It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.


The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Customer: replied 4 years ago.


it did not change things


















ytnchange things

Ok how old is the Kindle?
Which model fire is it? If your not sure there is a small model number starting with a D on it (very small) what is that model number?
Customer: replied 4 years ago.

the kindle fire hd is new

OK you should not have this problem with a new Kindle and it can be caused by a dead battery, a failing charging cable, and a damaged main board. None of these problems should occur with a new one. You should be able to get it fixed under warranty by calling this number: 1-206-266-0927 You can also email for warranty support:[email protected] If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Kindle.
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