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Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39561
Experience:  Troubleshoot issues with E-Readers.
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I have put details of 2 fictional characters on my kindle to

Customer Question

I have put details of 2 fictional characters on my kindle to test the /children section. Now I cannot clear them off. Can you help please
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 4 years ago.

Viet - Computer Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. What kind of password XXXXX XXXXX such as Wi-Fi/wireless password, or Amazon account password, or device passcode, etc.? Do you mean the kindle is not working at all right now?

Viet - Computer Tech :

Have you tried this: if you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds, then turn it back on and check.