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Hello Doreen! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you still able to read any book?Please reply at the box below. Thank you,
Thank you. If you have not tried yet, please press & hold the power on/off button on the Kobo Arc device for about 30 seconds, then turn it back on and check.If that does not works, let's reset the Kobo Arc, then it will re-download all your books:
If needed, download and install the Kobo Desktop program on your computer, then plug in the Kobo Arc to sync books.http://www.kobobooks.com/desktopsPlease click on the Reply to Expert tab below, and reply back to me, so I can help further if you need. Thank you
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You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you,