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Hello Paul! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try this: if you have any cover on the kindle, please remove it for now. Then press & hold (or slide & hold) the power on/off button/switch on the kindle for about 45 seconds. Then turn it back on and check.Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,