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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18409
Experience:  Years of experience
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My Kindle 4 will not turn on. It is fully charged. When I press

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My Kindle 4 will not turn on. It is fully charged. When I press the on button the green light lights for 2 seconds and goes out. Nothing else happens.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Customer: replied 3 years ago.

OK I have done this 6 times. Kindle has rebooted several times but it is quite slow - it seems to get stuck at about 50%. However it does reach full reload and all my books are there.

Before it froze on me, it has several times been automatically shutting down and rebooting. Do I need to do anything else to stop this happening?

If it happens again all you should need to do is repeat those same steps.
Unfortunately this is a design issue on Kindles and it will happen every once in a while, there is nothing we can do to stop it.
As far as I am aware Amazon does know about the problem and is working on it.

If you have any questions at all click on reply to expert and let me know.
If not please don’t forget to leave a positive rating for my help - it is greatly appreciated.
Please note you are rating me only not this site or your Kindle.

Freddy M. and 3 other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

OK, thanks

You're welcome and please don't fiorget to leave a positive rating it is greatly appreciated.