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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39871
Experience:  Troubleshoot issues with E-Readers.
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My kindle paperwhite battery will not charge.

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My kindle paperwhite battery will not charge.
Viet - E-Reader Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - E-Reader Tech :

I'm sorry about the issue. Is the kindle working at all? Have you tried: press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check? Is there any power / light at all? Please reply at the box below. Thank you,

Viet - E-Reader Tech :

It looks like you are not there, so I'm going offline for now also. When you are available, please reply back at the box below to continue. I will reply / email you back as soon as possible when I'm back at my computer. Thank you,


Hello thank you for your reply. The kindle is working but the low battery message came on and when I plugged it in there was no gharging light. I have also tried the power button.

Viet - E-Reader Tech :

You're welcome. If you have any cover on the kindle, please remove it for now. Then with the kindle plugged in a power outlet, press and hold power on/off button for about 30 seconds and check.

Viet - E-Reader Tech :

If you have another charging cable, please try also

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