How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - E-Reader Tech Your Own Question
Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39891
Experience:  Troubleshoot issues with E-Readers.
Type Your E-Readers Question Here...
Viet - E-Reader Tech is online now

Have kindle fire, have been able to get online for as long

This answer was rated:

Have kindle fire, have been able to get online for as long as I have had the piece, now I am unable to access the internet, I have bt infinity, and have tried on numerious times to sync with the router, all to no avail, I have switched the tablet off, and tried to input the bt hub SSID, and Password ***** few times still no access to the internet,?

Hello Jeff! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried these basic steps first:

1. Disconnect the power cord from your internet/wireless modem/router device for a few minutes, then reconnect.

2. If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on.

3. Then go to the Wi-Fi setting on the kindle, then tap on your SSID (your wireless network name; do not type in your network name), then enter the password ***** prompted, then check.

Does it give you any error or message after entering your wireless password/key? (Your wireless network name and password/key is usually located at the back/bottom of your internet modem/router device, and it is case-sensitive.)

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Viet - E-Reader Tech and other E-Readers Specialists are ready to help you