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Viet - E-Reader Tech
Viet - E-Reader Tech, Technician
Category: E-Readers
Satisfied Customers: 39876
Experience:  Troubleshoot issues with E-Readers.
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Hi My paperwhite won't switch on! Its charged and has a green

This answer was rated:

Hi My paperwhite won't switch on! Its charged and has a green light flashing when I press "on" button, but isn't coming on. Help!

Hello Sarah! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check.

Please let me know. Thank you.

Customer: replied 3 years ago.

Hooray it's come on and is re-booting! Any idea why it died?

Great. The kindle is similar to a computer; the kindle's memory is full when it's on all the time, or going to sleep. Once in a while, you would fully reboot the kindle in order to refresh its memory. You can press & hold the power on/off button to fully reboot the kindle whenever needed. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much.

Viet - E-Reader Tech and 3 other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

Thank you for your help

You're welcome. Thank you.