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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 128
Experience:  DoD master electronics technician
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Kindle paperwhite was prez to husband and self. Grandson registered

Customer Question

Kindle paperwhite was prez to husband and self. Grandson registered it for us at his home. We cannot begin to use the device and want to take it on holiday on THURSDAY! Can you help please!
H and L J Spencer
Submitted: 3 years ago.
Category: E-Readers
Expert:  Viet - E-Reader Tech replied 3 years ago.

Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What kind of password ***** ***** asking for, such as Wi-Fi/wireless password, Amazon account password, etc.?

When you try to deregister, does it show your email address or a different email address, like of your grandson's email address?

Do you have an Amazon account yet? If yes, do you know your Amazon account password?

Are you able to go to Menu / settings on the kindle paperwhite?

When you are available, please reply back at the box below to continue. Thank you,