How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 128
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now

Have forgotten my kindle password. Please can you help me to

Customer Question

Have forgotten my kindle password. Please can you help me to connect it again. It is one of the early models, about 5 years old and I haven't used it for some time but I need it now as I am due for a spell in hospital. xxxxxxxxxxxxxxx

Submitted: 2 years ago.
Category: E-Readers
Expert:  dresteve2000 replied 2 years ago.
Hi, I am A. Stevens here to help with your question! Are you referring to the password ***** get in to your Kindle or is is your Amazon password?
Customer: replied 2 years ago.

I have just managed to change my amazon password ***** now I can see what books I have archived there, but cannot get them on my Kindle.

I think it went wrong when I moved house after the death of my husband about 2 yrs ago when I changed to Virgin Media. I don't seem to have a password ***** that. My Kindle is now fully charged. Does that help?

Expert:  dresteve2000 replied 2 years ago.
So what we need to do is to get your Kindle back online so it can download the books on your amazon account. Do you know the password ***** use to connect to your wireless network?