How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: E-Readers
Satisfied Customers: 46350
Experience:  E-Reader Engineer
Type Your E-Readers Question Here...
Richard is online now

I have just switched on my new Kindle Paperwhite and the

This answer was rated:

I have just switched on my new Kindle Paperwhite and the language is chinese, how do I get English?
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and turn on the Kindle and tell me please if it is still in Chinese.

Let me know the results please

Thank you

Customer: replied 8 months ago.
I have followed your instructions and the text is still in chinese.

Thank you

Can you please click on my link below as this will show you a film on how to change the language

Even though it is in chinese, the menu items are in the same position, so you will be abl to switch it to English by following the film

Let me know please how you go

Customer: replied 8 months ago.
I have watched your video and I can't get started as there is no icon with three horizontal lines in the top right hand corner or anywhere else on the top menu. The icon top right is three vertical dots.

If yyou press this does a menu show?

Richard and other E-Readers Specialists are ready to help you
Customer: replied 8 months ago.


If you press the three verticle dots, does a menu show?

Customer: replied 8 months ago.
a menu does show, in Chinese, when I press the three vertical dots.
Customer: replied 8 months ago.
I have accepted a phone call offer, when will you phone me?

Can you give me your number to call please

Customer: replied 8 months ago.
landline :***********or mob :***********

thank you, ***** ***** 5 minutes and I will call you

I have been trying to call a few times now, your home phone blocks calls from unknown numbers and your cell phone says you are not available.

Is your cell on?

Customer: replied 8 months ago.
I don't know why my home phone is blocking calls. My cell phone is on, please try again.

will do