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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Reader and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Reader.
Let me know the results please
How long has that picture been showing now?
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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Can you tell me where you purchased it from please?
how old is it?
ok, the warranty has expired, you will need to purchase a replacement Kindle.
All your books though are tied to your account, so when you setup the new Kindle, all your books will automatically be transferred over.
Let me know if you need anything else, and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.
the warranty has expired, you will need to purchase a replacement Kindle.