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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 8756
Experience:  A technician which covers all grounds including E-Readers.
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My new in 2018 kindle fire 10 hd has become difficult to

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my new in 2018 kindle fire 10 hd has become difficult to charge . At present about 0.5 % per hour . what do you suggest to bring it back to normal charge rate .
JA: The Expert's answer will cost $10 to $100, depending on the issue type and time to respond. You'll see the exact amount on the next page and can decide then. It's way less expensive and more convenient than any face-to-face visit.
Customer: my new in 2018 kindle fire 10 hd wiil only charge at 0.5 % per hour.
JA: What device isn't charging?
Customer: kindle fire 10 hd
JA: What's the brand and model of your product?
Customer: kindlefire 10 hd
JA: What have you tried so far?
Customer: new charger and rebooting .
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: an estimate of possible charges.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. I will do my best to quickly solve your issue or find you a solution.

This could be a possible issue with the software glitch on the device. Press and hold the power button for 20 seconds to restart your Kindle and then allow it about 1 minute to boot up. Connect it to the charger and test the charging rate.

Let me know how you make out and if you need further assistance with this issue.

Cris and 4 other E-Readers Specialists are ready to help you
Customer: replied 1 year ago.
Have done this 3 times today .Charge rate is zero now.
Customer: replied 1 year ago.
Will it be this afternoon?

Unfortunately, I am unable to call you. I am based in the US.

Please do the following. If connected to the charger disconnect for 30 seconds.

Plug it back into the charger and wait 5 minutes.

After 5 minutes while still connected to the charger press and hold the power button for up to 1 minute or until the screen turns on whichever is shorter.

Then do not disconnect the Kindle until 100% charged.

Let me know the outcome.