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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 21081
Experience:  E Reader expert
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I can not get into my kindle, The device is reading swipe

Customer Question

I can not get into my kindle
JA: Just to clarify, what device or product are you trying to access?
Customer: The device is reading swipe the kindle but it will not open
JA: What's the brand and model of your product?
Customer: Amazon
JA: What have you tried so far?
Customer: It is switched on and fully charged , I just read the books
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
It will not let me swipe to get in
Expert:  info tech replied 1 year ago.



Could you please RESET the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system back to the home page, you may need to do this both on and off the charger and upto 4 times before it resets, let me know how this works out please


Customer: replied 1 year ago.
Thank you
Expert:  info tech replied 1 year ago.

You are welcome