Ask an E-Readers Question, Get an Answer ASAP!
Hi! My name is ***** ***** I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts If that does not work, then please respond back and let me know so I can continue to troubleshoot.
If you see this message on your device on or after March 22, 2016, you will need to manually install the latest software update for your device in order to resume normal functionality.
Click here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710
Locate your Kindle model on the page then click on Transfer via USB
Follow the prompts to update the software through your computer