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Josh, Technician
Category: E-Readers
Satisfied Customers: 32696
Experience:  Expert for over 10 years
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Got a 4th generation kindle using 4.0 software. trying to

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got a 4th generation kindle using 4.0 software. trying to update to current software but my laptop does not show the kindle; tried everything including emailing the update to the luck
JA: What Operating System (OS) are you running on your computer or device?
Customer: windows 10
JA: When did you last update your software?
Customer: laptop is current
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.

From Home, press the Menu button, and then select Settings. You will see the current software version at the bottom of the screen.

What is the software version?

Customer: replied 6 months ago.

Do you see the Kindle under Computer (next to the C drive)?

Customer: replied 6 months ago.

Do you see the Kindle under Computer (next to the C drive)?

Customer: replied 6 months ago.
kindle is not shown anywhere

Is it connected to your computer and turned on?

Customer: replied 6 months ago.

Have you checked under Computer? (next to the C drive)

Customer: replied 6 months ago.
kindle is not there
Customer: replied 6 months ago.
amazon registered the kindle from their site, but I cannot connect to register from the kindle and therefore am not able to update the software

Have you tried a new cable? or different USB port?

Customer: replied 6 months ago.
three cables and both ports
and another laptop
Customer: replied 6 months ago.
tried emailing the update file also

In that case, you will need to contact Amazon directly. Please call them at 1(###) ###-####and let them know that the Kindle is not working using multiple cords and computers.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! If you need more assistance, please use the reply box and let me know.

Customer: replied 6 months ago.

You're welcome!

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