Ask an E-Readers Question, Get an Answer ASAP!
Could you please RESET the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system back to the home page, you may need to do this both on and off the charger and upto 4 times before it resets,then try wifi again please, let me know how this works out please
Did you carry out the RESET procedure I sent above? did you SEE the kindle reset please?
Please ring either of these numbers and speak with kindle support
1-***-***-**** or 1(###) ###-####