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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to updating your Apple Mac to a newer operating system and the version you wish to upgrade to is Catalina. I would recommend you follow the steps I have attached below to perform the update.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
You will need to delete files/folders you don't need to create free storage or use a removable hard drive if you have one.
That wont be possible.
I hope that helps and you manage to upgrade your device.
All the best.