How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jaimzness Your Own Question
jaimzness, Engineer
Category: Electronic Musical Instruments
Satisfied Customers: 117
Experience:  DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.
Type Your Electronic Musical Instruments Question Here...
jaimzness is online now

I have had reinstall Sibelius on a new hard drive after

Customer Question

I have had reinstall Sibelius on a new hard drive after failure on my Mac last month. Previously I inputted notes from my Yamaha p-155 using midi-interface UX16, but now with new hard drive it does not work -doesn't light up.
I tried reinstalling the driver (disc came with UX) but Mac says ' can't process this disc', or something like that' Solution?
Another thing, I contacted you last week, and got as far as giving you my email, which you rejected saying 'used for another account" which doesn't make sense- I only have one email -***@******.*** and I couldn't progress further. I had already given my card details in readiness for payment.
Submitted: 1 year ago.
Category: Electronic Musical Instruments
Expert:  carlday1 replied 1 year ago.


​My name is ***** ***** I will help with your question. Is the keyboard connected using a usb cable or a midi cable. I think you will need to install the Yamaha driver and software I can send you links to the software.