How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Electronics
Satisfied Customers: 19403
Experience:  Over 16 years of experience in the Electronics and IT industries.
Type Your Electronics Question Here...
Pete is online now

Samsung DVD surround sound system

Customer Question

Samsung DVD surround sound system, some discs play ok but most of them wont, sometimes says Unknown Disc etc, and some get to display the MENU but go further on, can you help me please........Regards XXXXX XXXXX on telephone XXXX XXXX

Submitted: 5 years ago.
Category: Electronics
Expert:  Pete replied 5 years ago.
Hello David,

Welcome to JustAnswer!

I am Pete, and I'll be happy to answer your question.

When the DVD system is unable to recognise several discs, this is usually due to a buildup of dust or dirt on the optical lens inside the system.

Try running a cleaning disc several times and this should resolve the problem.

If you are still having problems after cleaning the lens, then the problem may be caused by a faulty spindle motor or the optical lens itself may be failing.