How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43206
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

Hi, I have a new Samsung 2 tablet which I recently connected

Customer Question


I have a new Samsung 2 tablet which I recently connected to my home wifi. I went to my local town on Friday and connected it to Starbucks wifi. When I returned home it would not let me connect to the internet even though it stated that the wifi connection was very strong. It wont connect to the internet even on another wifi connection.

Please help!
Submitted: 4 years ago.
Category: Electronics
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you do the following please

Press Settings, Wireless.

Press and hold on your network and select Forget.


Press Settings, Applications.

Look under ALL for Google Services Framework. Press it and press Clear Data.

Then restart the device, and connect to wifi.

Let me know if you still have the problem please.

Thank you