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Ok will await answer from you. Thanks
I would prefer a refund please as I can't wait any longer for an answer from you. Many thanks for trying.
Hello Jeny, I am Pete, and I'll be happy to answer your question.
Unfortunately the only way around a forgotten PIN number is XXXXX factory reset the Nexus, and you will loose all the data stored on it as a result. This is to help prevent your data being lost if the Nexus is stolen.
To perform a reset: Ensure the device is powered off.To power off, press and hold the Power button.Select Power off.Select OK.Allow several seconds for the device to power off.Press and hold the Volume keys+Power button simultaneously until bootloader mode (image of an Android with Start) appears then release.Select Recovery mode.Utilize the volume keys to cycle through the available options and the Power button to select.The device will restart in Recovery mode.From the Recovery mode screen, press and hold the Power button then press the Volume up (+) key.Select wipe data/factory reset.Select Yes -- delete all