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Pete, Engineer
Category: Electronics
Satisfied Customers: 19345
Experience:  Over 16 years of experience in the Electronics and IT industries.
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hi i have a samsung nv4 camera, when i turn it on it says turn

Customer Question

hi i have a samsung nv4 camera, when i turn it on it says 'turn camera off and on again' and does not allow me to do anything else. it has been stuck like this for a long time i dont know whats wrong with it... please help
Submitted: 4 years ago.
Category: Electronics
Expert:  Pete replied 4 years ago.

Welcome to JustAnswer!

I am Pete, and I'll be happy to assist with your question.

When you get the message 'turn camera off and on again', this usually indicates that the zoom lens is malfunctioning.
You can try cleaning around the lens with compressed air or a fine brush, however on this model it is quite difficult to clean around the lens mechanism, so the camera may need to be disassembled and professionally cleaned by a camera repair technician.