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Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18409
Experience:  Years of experience
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have a kodak esp c310 which wont print. message is: printhead

Customer Question

have a kodak esp c310 which wont print.
message is: printhead loose or missng. remove and reinstall.
done it still not working
Submitted: 4 years ago.
Category: Electronics
Expert:  Freddy M. replied 4 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Have you already tried cleaning the machine?
Customer: replied 4 years ago.
yes. the printhead had quite a lot of ink on it
Expert:  Freddy M. replied 4 years ago.
How did you clean it?
Did you clean the underside of it while you had it removed?
Customer: replied 4 years ago.
cleaned with paper tissue all over, especially the electronic bits
Expert:  Freddy M. replied 4 years ago.
I was afraid of that, the next step would be to try a print head cleaning kit like this one: Click Here It says Brother but it works with all brands as all kits come with the same thing. It comes with solution that dissolves dried ink that may be on the sensors or in the ink line a syringe and instructions. If this still does not work it is it means the print head has failed. In order to fix this the print head inside the printer needs to be replaced.

I wish there was another way but with everything you have posted I am confident this is the problem with your machine. A new print head normally costs between $60 and $80.You can get the part from here: Click Here In case you would like to look for it somewhere else the part number is Kodak #30 print head.

If this machine is under a year old Kodak will normally cover the part under warranty. If you have any questions or need any help following these steps click on reply to expert and let me know. If not please consider leaving a positive rating for my help it is greatly appreciated.