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Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18409
Experience:  Years of experience
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I have a paper jam in my laser printer CLX3305fw that I cant

Customer Question

I have a paper jam in my laser printer CLX3305fw that I can't clear
Submitted: 4 years ago.
Category: Electronics
Expert:  Freddy M. replied 4 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Where in the machine is the paper jammed?
Customer: replied 4 years ago.

THe paper is jammed at the back of the machine where you open it to clea paper jams

Expert:  Freddy M. replied 4 years ago.
Ok what happens when you try to remove it from there?
Is it more than one page?
Customer: replied 4 years ago.

It is one page and comletely stuck in what look like teeth in theback of the machine. I can't budge it.

Expert:  Freddy M. replied 4 years ago.
Ok that sounds like it is stuck in a cog.
Slowly pull the page tight and move the page side to side.

It can take a while so be patient while doing this and do not pull to hard or it will tear.
It should eventually come loose enough to where you can pull it out.

If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.