How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
Type Your Electronics Question Here...
Eng. Andres is online now

I have a Brother HL 2035 laser printer which now has the TONER

Customer Question

I have a Brother HL 2035 laser printer which now has the TONER light permanently on.
I’ve changed the toner cartridge for a new one, (not a genuine Brother item) but no change, the light is permanently on, obviously stopping me using the printer.
I’ve contacted the local agent, Datec in Aldridge & they suggested contacting you as a first off, to possibly save a trip to them.
Is there anything you can suggest over the ‘phone to overcome the problem?
Submitted: 4 years ago.
Category: Electronics
Expert:  Freddy M. replied 4 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem. Before we start I want to make sure you know this is not Brother, it is a paid tech support site called just answer. Also if you do plan on contacting Brother do not tell them you are using generic toner as it can damage as well as increase deterioration on your machine, they will refuse to help you if they are told you used generic/refilled inks. Please let me know if you want to continue or cancel and please note this problem can unfortunately have very bad news attached to it.