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Pete, Engineer
Category: Electronics
Satisfied Customers: 19399
Experience:  Over 16 years of experience in the Electronics and IT industries.
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hi help!!! I have a toshiba TV just over 2 yrs old and I am

Customer Question

hi help!!! I have a toshiba TV just over 2 yrs old and I am not able to not able to get a picture it is connected with BT and that is working although no picture on screenit also connected to another toshiba TV in another room and that one is ok - have tried all the different buttons on the remote - Can you help please :0) Jut found the model 40BV700 40"

Submitted: 4 years ago.
Category: Electronics
Expert:  Pete replied 4 years ago.
Hi there,
If you press the Menu button on the TV's remote, does it display the on-screen menu?
Customer: replied 4 years ago.

Hi yes it does but only 4 options highlighted and says no signal - but there is signal as the other TV is working

Customer: replied 4 years ago.


Expert:  Pete replied 4 years ago.
What is the model number of the remote you are using for the problem TV?
Customer: replied 4 years ago.

toshiba rc-3910

Expert:  Pete replied 4 years ago.

Hi Annie,


On the RC-3910 remote, there is a SOURCE button (located above the VOL - button)

Press the SOURCE button several times until you see the correct picture on the screen for BT.