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.Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem. While holding down the power button push the lens towards one side. Do this on each side of the lens to see if you can get it to retract. If it is off center it will retract and should work normally after that. If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated..
Did not work The power button is not lit up as there appears to be no power other than to the red eye light