How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1, Engineer
Category: Electronics
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
Type Your Electronics Question Here...
carlday1 is online now

I sent you a report on my Kodak Hero 5.1 printer/scanner yesterday.

Customer Question

I sent you a report on my Kodak Hero 5.1 printer/scanner yesterday. There was a paper jam which I pulled out of the back of the machine apparently quite in the usual way. However the printerhead has remained on the far right (llloking from the front) while the message calls for the removal of paper obstructions althoguh that seems to have been done
Submitted: 4 years ago.
Category: Electronics
Expert:  carlday1 replied 4 years ago.

carlday1 :


Thank you for using Just Answer my name is Carl and I will help with your question.

Did the piece of paper you removed come out in one whole piece? The smallest bit of paper could affect the paper sensor and stop the printer from working.

I would suggest looking in the printer with a torch and check there are no tiny bits of paper anywhere. If you have a paintbrush you could brush the rollers and sensors to ensure they are free from paper dust. If you have access to a can of compressed air or a air line both are very good for cleaning dust from printers.