How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
Type Your Electronics Question Here...
Eng. Andres is online now

I reset samsung tv now have no dvt to retune

Customer Question

I reset samsung tv now have no dvt to retune
Submitted: 4 years ago.
Category: Electronics
Expert:  Aric replied 4 years ago.
Hello, My name is XXXXX XXXXX I will be glad to assist you. I'm sorry to hear about the problem you're having with your Samsung.

Can you please get me the model number off of the back of the set?

Also, how do you get your programming on the TV- is it through a box connected to the TV with a Scart, or AV cables?

Or is it a direct Aerial to the TV?

Also, what exactly did you do when you reset the TV please?
Customer: replied 4 years ago.
The tv is on the wall so carnt get the model number
And is connected to an arial
Expert:  Aric replied 4 years ago.
Thanks for the reply Syd, but without the model number, or details as to what exactly you did, I am only guessing.

What exactly did you do to reset the TV please, and also what happens now when you run a Channel/Auto Scan?
Customer: replied 4 years ago.
I put the tv on stand buy then pressed info menu mute power then it came to a page
Then went to number 12 to reset
Expert:  Aric replied 4 years ago.
Have you tried to Auto Scan yet? If so, what happened when you tried this, did it come up with any channels?
Customer: replied 4 years ago.
Yes tried this but nothing
When u go into the n
Menu tv is there hdmi 123 are there and dvt used to be at the bottom but has disappeared
I only did the reset because we had lost some channels
Expert:  Aric replied 4 years ago.
Okay, in the MENU, there should be a Setup Option, then look at that list for DVT Service, or Add DVT service- something similar. Anything that looks like it would be used to start the set over from defaults in order to add channels, then once that is done run a channel scan.
Customer: replied 4 years ago.
Still nothing in the menus
Even when I press dvt on remote it said not available
Customer: replied 4 years ago.
Relist: Inaccurate answer.