How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Hill Your Own Question
Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 781
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Type Your Electronics Question Here...
Richard Hill is online now

My Samsung Galaxy has the Android on the screen with the words

This answer was rated:

My Samsung Galaxy has the Android on the screen with the words
Downloading ... do not turn off target. The device is locked. What should I do

This is an indication that the phone is in download mode and expecting a firmware update - this may have been accidentally caused by pressing the power button and volume button at the same time. As it's a new phone I would contact your supplier, explain what's happened and ask them what to do as you don't want to get into a situation where they say the warranty has been invalidated.

Best Regards,

Richard Hill and other Electronics Specialists are ready to help you
Hi Christine,

Was my response helpful, or do you need any further assistance?

Best Regards,