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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Panasonic TV keeps jumping channels all by itself , I looked

Customer Question

My Panasonic TV keeps jumping channels all by itself , I looked at some forums and re set in on the menu to shipping condition as advised apparently by Panasonic and it now doesn't pick up any channels at all ?
Submitted: 4 years ago.
Category: Electronics
Expert:  TV-Tech1 replied 4 years ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem. Did you do the Autoscan after the Shipping Condition cleared out your tuner settings? Are you trying to receive TV channels from your local transmitters or did you select a cable service to Autoscan? What is your TV's model number ? Look on the back cover, it usually starts with the letter T, like TCP50s10 or Txp 46VT20 or TCL 42T65

Customer: replied 4 years ago.
Yes I did DVB auto set up which appeared to go through the process but then didn't work at the end
It's model no TH 37PE30
Expert:  TV-Tech1 replied 4 years ago.

Ok, I find it strange that FIRST your channels were changing by itself (bad channel up or down button on TV or bad micro?) THEN after doing a Shipping Condition reset, that you could not lock in any of your TV channels at all. Could you SEE a picture at that time??


I know what we need to fix your TV, but I'm always concerned about WHY it failed. My first thought was "bad power" like a lightning storm or power line got damaged somehow. Or maybe a software update that went bad because it was connected wirelessly These are things I would want to prevent before allow the TV to be repaired. Keep those questions in your mind. If you have an answer that matches your situation, inform me.


Next, you need to KNOW which boards I suspect, and do some information retrieval so we can figure out which board or boards have lost your DVB-T channels. I've used colors to Highlight the board's locations inside your TV, and the screws you'll need to remove...not now, but eventually.



Lastly, I've highlighted the boards, and also the power line to your DVB-T tuner (we need to make sure it's powered up) and we also need to see if the VIDEO connectors are shipping picture and sound, and you can switch between them. Those tests will help us isolate the problem.




Also, if you check your various inputs on your TV set, try to check the Non Digital Tuner too. You have both, but the Analog tuner was the one that got shut off last year. It should only show black and white speckles on the TV screen (snow) but it actually is a VALID SIGNAL. Check that, check your Scart connections if you have Scart available on DVD units/games/recorders that you can play back on. See picture --