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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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Why wont my Samsung xxla2 model GTS5360 phone let me download

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Why wont my Samsung xxla2 model GTS5360 phone let me download my Facebook games it is an android phone version 236 what am I doing wrong do I need to change anything my last phone wasn't an android phone and that was the one I set my Google play account up with how would I go about changing it if this is the problem
Thanks Marion Mcewan

nathan_mills :


nathan_mills :

Welcome to justAnswer

nathan_mills :

Can you specify the exact name of the game that you are trying to download.

Customer: Yes it's farm hero saga and juice cubes
nathan_mills :

Your phone i.e. Samsung GTS5360 is Gingerbread operated system (OS 2.0). The games linked with Facebook requires OS 4.0+ which is Ice Cream Sandwich or higher. That is why they cannot be downloaded to the specified phone as it cannot upgrade to higher Operating System.

nathan_mills :

Farm Hero Saga and Juice Cubes require OS 2.3.3 or higher.

Customer: TThanks for your help what happens with myi deposit now ?
nathan_mills :

Go to setting<About Phone< Android Version and tell me what is the exact Os

nathan_mills :

I have checked the google play website and both the games are incompatible with the GTS5360.. Please rate the chat. Thanks and Have a nice day.

Customer: Thank you for your help what happens next
nathan_mills :

As your phone cannot upgrade to higher OS, So i am sorry but you wont be able to play these games on your phone.

nathan_mills :

If you have any further query then reply or else you can exit and don't forget to rate the chat.

nathan_mills :


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