How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 12670
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Electronics Question Here...
Shahid is online now

good morning, i have a tv model No kdl40nx713. the problem

This answer was rated:

good morning, i have a tv model No kdl40nx713. the problem is a voice comes on when the main actors stop talking telling me what is on the screen, ie police programs blue and red light flashing across the screen,how can i remove this
Hello, my name isXXXXX be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Are you talking about delayed sound/ out of sync sound in TV?

Customer: replied 4 years ago.

This is a different voice completely, it's as if somebody was explaining to a blind person what was happening, ie.John opened the door and leant down to pick up a book on the floor.



OK, does this sound come if playback DVD or Bluray movie or happens only on TV channels?
How TV gets broadcasting signals, through Ariel or cable or satellite receiver etc?

Customer: replied 4 years ago.

It only happens on tv. We have cable.

OK, is there any cable box for service or coaxial cable from wall goes straight into TV?

Customer: replied 4 years ago.

Cable box

Thanks Jimmy for the info.

Since TV doesn't give this problem on DVD or Bluray player and only happens with cable that means TV itself is good and issue is coming from cable box which might have set on wrong settings, please check with your cable service provider to cancel this second sound problem which is coming along with original sound track/ contents. It is not TV problem and problem seems with cable box.

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated!

Shahid and other Electronics Specialists are ready to help you