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Kriptokrit, Customer Service
Category: Electronics
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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My Samsung Galaxy 8.9 Tablet has gone dead. It wont switch

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My Samsung Galaxy 8.9 Tablet has gone dead. It won't switch on. I charge it every day so the battery shouldn't be flat. I have had it for 18 months and use it every day.

Any suggestions please?

Thank you
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.


This problem sounds like a hardware issue, but sometimes the same issue can be caused by glitch in the software. If there is no hardware issue on the device, some of the solutions below should resolve this issue. Let's check every possibility to be sure it isn't something wrong with the software.

Please follow the steps below to reset your device:
1. Press and hold the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If that doesn't work, please try the procedure below:
1. Press and hold the Volume UP and Power button at the same time for exactly 15 seconds.
2. After 15 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If the previous procedure doesn't work, perform the procedure below:
1. Plug the Tab into the charger for 10 minutes.
2. After 10 minutes (while still plugged in) press and hold Power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Tab to reboot.

Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Customer: replied 4 years ago.

Thank you very much Todd. I pressed the power button for 35 seconds as instructed and the tablet came on. I then got a message asking me to connect the charger which I have just done.


Do I need to do anything else? Perhaps remove some of the games I have on the tablet which I think could be causing problems.


You're welcome Susan. I'm glad that I could help.

Don't worry your Tab is perfectly fine. That was a glitch in the software that prevented device to work properly (the same situation you have sometimes on your computer or cell phone). No, you don't need to remove apps, games or any other data from your Tab. If you have the same issue in the future just use one of the solutions I have provided you with.

Please don't hesitate to ask if you need more information.

If you are satisfied with my personal service (my effort to help) please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.

Thanks for using our service.

Best Regards,
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