How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10284
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

my kenwood dnx5230dab does not see my HP laptop via USB ca

Customer Question

my kenwood dnx5230dab does not see my HP laptop via USB cable
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.
Which version of windows is on your computer? xp,vista, 7, 8, etc...
Customer: replied 3 years ago.

Windows 8

Expert:  *ElectronicsTech replied 3 years ago.

Okay, thank you. Please follow these steps>
(let me know if there is a yellow exclamation point beside any of the usb controllers when you are in device manager)

  1. Log on to Windows 8 computer with the administrator account.
  2. Make sure that the computer is connected with an active Internet connection.
  3. Click Desktop tile from the Start screen to go to the desktop window.
  4. Once on the desktop screen, hover mouse to the bottom right corner of the window.
  5. From the displayed options, click Settings.
  6. On the Settings pane, click Control Panel.
  7. On the opened Control Panel window, click Hardware and Sound.
  8. On Hardware and Sound window, click Device Manager under Devices and Printers category from the right pane.
  9. On Device Manager window, expand the Universal Serial Bus controllers category.
  10. Once expanded, right-click the USB controller that is to be updated.
  11. From the context menu that appears, click Update Driver Software to update the driver of the selected USB controller.

  12. On the displayed box, click Search automatically for updated driver software to make the Windows to search for the updated driver from the Internet.
  13. Wait till the selected driver gets updated from the Internet and on the next page, click Close.
  14. Close Device Manager window, when done.
  15. Check to see if the issue is corrected. .

    Please let me know if this does not work and we will continue troubleshooting this issue.
Customer: replied 3 years ago.

All USB devices report they are up to date. Have tried again but the 2 units are still not seeing each other

Expert:  *ElectronicsTech replied 3 years ago.
Okay, try installing this software on your Windows 8 laptop please.>PLEASE CLICK HERE""(v6.6.1) 3.49MB download<
Expert:  *ElectronicsTech replied 3 years ago.

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!